Returns & Exchanges
Due to the artisanal and personal nature of our botanical fragrances, we offer a 30-day return window for unopened and unused products in their original packaging. Please note that sample sets and individual 2ml vials are final sale to ensure the highest standards of hygiene and product integrity.
Review Eligibility
Ensure your item is unopened, in its original cellophane wrapping, and was purchased within the last 30 days from hereticparfum.com.
Initiate Request
Email our concierge team with your order number and reason for return to receive a pre-paid return shipping label and authorization form.
Package Securely
Place the fragrance in its original box and use appropriate cushioning to prevent breakage during transit, as glass bottles are fragile.
Refund Processing
Once our studio receives and inspects your return, a refund will be issued to your original payment method, minus a $10 restocking fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing